Our national delivery partner has changed

We are now using DHL GLOBAL FORWARDING as our main Southeast Asia parcel carrier. This offers you enhanced services enabling you to take control of your RS parcel delivery.

Once we have switched carriers, you can track your delivery quickly and easily using DHL Parcel’s real time track and trace service. By entering your shipment number from your RS order confirmation email, you can see where your parcel is and what time it will arrive. Also, you can rearrange a delivery online to a day that better fits around you, or arrange delivery to your local DHL GLOBAL FORWARDING Parcel Southeast Asia ServicePoint, safeplace or a neighbour.

Customer FAQs

Who are DHL Parcel?

DHL Parcel are one of the UK’s leading delivery specialists, connecting retailers with customers across the UK, Europe and around the world. They have a national network of more than 50 sites and 3,000+ vehicles.

Visit DHL Parcel site

When is the change happening?

The switch happened on the weekend 2nd/3rd October

Is there any changes to your service coverage?

For information, please visit our Delivery Options page

Will we be changing our delivery charges?

For information, please visit our Delivery Options page

I have a query about a parcel delivery, who do I speak to?

Please visit DHL Parcel tracking site, and enter the consignment number from your RS order confirmation email.

DHL Parcel UK | Track & Trace | DHLParcel.co.uk

Will delivery documentation change?

There are some slight changes to the delivery label that is attached to the parcel – the sticky label - but rest of the delivery document, invoice and other documentation is the same.

Do you offer premium delivery service?

For information, please visit our Delivery Options page

What accreditations does DHL Parcel have?

DHL Parcel currently hold the these levels of accreditation - ISO 9001, ISO 14001, ISO 27001

Direct vehicle standard - DVS. As part of DHL Parcel’s fleet replacement programme, in 2020, they have invested £10.4m in 105 new LGV vehicles. With legislation in mind, all 105 were ordered to be compliant with the impending DVS. Now today 71 of those vehicles operate in the South East. Whilst DHL Parcel seek out vehicle efficiency, safety is paramount, and future truck orders will also be DVS compliant as we would expect the DVS zone to be applied to other major cities within the UK

FORS accreditation. DHL Parcel are also currently working to obtain FORS bronze level accreditation for the five delivery depots in the Greater London area.

What are DHL Parcel's sustainability commitments?

Green logistics is DHL’s contribution to a more sustainable world. This is a massive challenge, which is why the Deutsche Post DHL Group has set an ambitious objective for climate protection: zero-emissions logistics by 2050. How are they going to do this?

Watch the video about the DPDHL GoGreen plan.

3.19 - DPDHL’s Environmental Protection Program: GoGreen Aims for Zero Emissions by 2050

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